{"id":7231,"date":"2023-11-27T17:13:57","date_gmt":"2023-11-27T17:13:57","guid":{"rendered":"https:\/\/www.esmedic.pl\/?page_id=7231"},"modified":"2024-02-15T17:52:22","modified_gmt":"2024-02-15T17:52:22","slug":"regulations","status":"publish","type":"page","link":"https:\/\/www.esmedic.pl\/en\/regulations\/","title":{"rendered":"Regulations"},"content":{"rendered":"

ESMEDIC Regulations<\/strong><\/h2>\n

The determining rules for concluding sales contracts through the store, containing the most
\nimportant information about the Seller, the store and Consumer rights.<\/p>\n

CONTENTS:
\n\u00a7 1<\/strong> Definitions
\n\u00a7 2<\/strong> Contact with the Seller
\n\u00a7 3<\/strong> Technical requirements
\n\u00a7 4<\/strong> Shopping in the Store
\n\u00a7 5<\/strong> Payments
\n\u00a7 6<\/strong> Order fulfillment
\n\u00a7 7<\/strong> Right to withdraw from the contract
\n\u00a7 8<\/strong> Exceptions to the right to withdraw from the contract
\n\u00a7 9<\/strong> Complaints
\n\u00a7 10<\/strong> Personal data
\n\u00a7 11<\/strong> Reservations
\n\u00a7 12<\/strong> Provisions regarding Buyers who are not Consumers
\nAnnex No. 1: Sample contract withdrawal form<\/strong><\/p>\n

\u00a7 1 DEFINITIONS<\/strong><\/h3>\n

Working days – days from Monday to Friday, except public holidays.
\nAccount – a free function of the Store regulated by separate regulations (service provided
\nelectronically), thanks to which the Buyer can set up his or her individual Account in the
\nStore.
\nConsumer \u2013 Consumer within the meaning of the provisions of the Civil Code.
\nBuyer – any entity Buyer in the Store.
\nRegulations \u2013 these regulations.
\nStore – ESMEDIC online store run by the Seller at https:\/\/esmedic.pl.
\nSeller – NANO ONE GROUP SP\u00d3\u0141KA Z OGRANICZON\u0104 ODPOWIEDZIALNO\u015aCI\u0104 with its
\nregistered office at al. Krakowska 165\/B17, 05-552 \u0141azy, entered into the National Court
\nRegister – Register of Entrepreneurs by the District Court for the Capital City of Warsaw.
\nWARSAW IN WARSAW, 14TH COMMERCIAL DEPARTMENT OF THE NATIONAL COURT
\nREGISTER, under KRS number 0000924421, NIP 7831843940, REGON number
\n520064629, share capital: PLN 5,000.00<\/p>\n

\u00a7 2 CONTACT WITH THE SELLER<\/strong><\/h3>\n

1. Postal address: Al. Krakowska 165\/B17, 05-552 \u0141azy, Poland
\n2. E-mail address: biuro@esmedic.pl
\n3. Phone: 797 003 069
\n4. Return address (in case of withdrawal from the contract):
\nAl. Krakowska 165\/B17, 05-552 \u0141azy, Poland
\n5. Address for sending the complained goods:
\nAl. Krakowska 165\/B17, 05-552 \u0141azy, Poland<\/p>\n

\u00a7 3 TECHNICAL REQUIREMENTS<\/strong><\/h3>\n

1. For the proper functioning of the Store, you need:
\n– A device with Internet access
\n– A web browser that supports JavaScript and cookies.
\n2. To place an order in the Store, in addition to the requirements specified in section 1,
\nan active e-mail account and a contact telephone number are required.<\/p>\n

\u00a7 4 SHOPPING IN THE STORE<\/strong><\/h3>\n

1. The products in the store are intended for use by professionals. By deciding to purchase,
\nthe buyer declares that he or she is a doctor or cosmetologist trained in aesthetic medicine.
\n2. The prices of goods visible in the Store are the total prices for the goods, including VAT.
\n3. The total price of the order consists of the price for the goods indicated in the Store and,
\nif applicable, the costs of delivery of the goods.
\n4. The product selected for purchase should be added to the cart in the Store.
\n5. Then, the Buyer selects from those available in the Store: the method of delivery of the
\ngoods and the payment method for the order, and provides the data necessary to complete
\nthe order.
\n6. The order is placed when its content is confirmed and the Regulations are accepted by
\nthe Buyer.
\n7. The sales contract between the Seller and the Customer is concluded when an e-mail is
\ngenerated by the Seller’s system confirming the order.
\n8. Placing an order is tantamount to concluding a sales contract between the Buyer and the
\nSeller.
\n9. The Seller will provide the Consumer with confirmation of the conclusion of the sales
\ncontract on a durable medium at the latest at the time of delivery of the goods.
\n10. The buyer can make purchases in the store using a registered customer account or
\nwithout prior registration.
\n11. It is possible to temporarily suspend the operation of the Online Store for the purposes of
\nmodernization, maintenance and development works.
\n12. The Online Store reserves the right to change the prices of goods in the Store, introduce
\nnew ones for sale, conduct and cancel promotional campaigns, or make changes to them in
\naccordance with the provisions of the Civil Code and other applicable laws, and such
\nchanges do not violate the rights of persons who concluded Sales Agreements for Products
\noffered by the Online Store before making the above-mentioned changes or rights of
\npersons authorized to use a given promotion, in accordance with its rules and during its
\nduration.<\/p>\n

\u00a7 5 PAYMENTS<\/strong><\/h3>\n

1. You can pay for your order, depending on the Buyer’s choice
\n– By traditional transfer to the Seller’s bank account
\nPayment in PLN
\nmBANK PL68 1140 2004 0000 3102 8234 1937
\n– Via the payment platform:
\nPayU
\nBlue Media
\n– By cash on delivery
\n– Upon personal collection by card or cash
\n2. If the Buyer chooses payment in advance, the order must be paid within two business
\ndays of placing the order.
\n3. The Seller informs that in the case of some payment methods, due to their specificity,
\npayment for the order using this method is only possible immediately after placing the order.
\n4. When making purchases in the Store, the Buyer accepts the use of electronic invoices by
\nthe Seller. The buyer has the right to withdraw his acceptance.
\n5. The entity providing online payment services based on the link generated by the Seller is
\nBlue Media S.A.<\/p>\n

\u00a7 6 ORDER EXECUTION<\/strong><\/h3>\n

1. The Seller is obliged to deliver the goods without defects.
\n2. Orders are shipped within 2 business days.
\n3. If the Buyer has chosen to pay for the order in advance, the Seller will begin processing
\nthe order after it has been paid.
\n4. If, as part of one order, the Buyer purchased goods with different lead times, the order will
\nbe completed on the date appropriate to the goods with the longest lead time.
\n5. The goods are delivered to the territory of the Republic of Poland.
\n6. Goods purchased in the Store are delivered depending on the delivery method
\nchosen by the Buyer:
\n– Shipping via a courier company (the Seller reserves that he is not responsible for
\ndelivery delays caused by the courier company).
\n– Personal collection
\n7. Orders can be placed electronically 24 hours a day, all year round. Orders placed on
\nSaturdays, Sundays and holidays will be processed in the morning of the next business day.
\n8. If the execution of part of the Order is not possible, the Online Store may offer
\nthe Customer:
\na). Cancellation of the entire order (if the Customer selects this option, the Online
\nStore will be released from the obligation to complete the Order);
\nb). Cancellation of the Order in the part in which execution is not possible within the
\nspecified period (if the Customer selects this option, the order will be partially
\nprocessed, and the Store will be released from the obligation to complete it in the
\nremaining scope);
\nc). Provision of a substitute service, which will be confirmed with the Customer.
\nAn order based on a substitute service, after approval by the Customer, will be
\ntreated as final;
\nd). Splitting the Order and setting a new completion date in relation to that part of the
\nOrder that cannot be completed within the originally set deadline
\n(if the Customer selects this option, the Products constituting the Order will be sent
\nin several separate shipments, and the Customer will not incur additional costs).
\ne). If the ordered Product is not available in the Online Store or it is impossible to
\ncomplete the Customer’s Order for other reasons, the Online Store will inform
\nthe Customer about this by sending information to the e-mail address provided
\nduring registration or by phone within 3 days from the date of conclusion
\nof the Sales Agreement.
\n9. If payment for the subject of the Order, which could not be completed in whole or in part,
\nwas made in advance, the Online Store will refund the paid amount (or the difference) to the
\nCustomer within 14 (fourteen) days from the date of sending the information. In justified
\ncases, settlement between the Seller and the Customer may also be made through
\npayments made to the bank account of the Seller or the Customer, respectively.
\n10. If the Customer provides incorrect or inaccurate data, in particular an incorrect or
\ninaccurate address, the Store is not liable for non-delivery or delay in delivery of the subject
\nof the Order. In the event of an agreement between the Seller and the Customer, the Seller
\nwill re-ship the Product.
\n11. We try to fulfill orders placed before 2:00 p.m. on the same day.<\/p>\n

\u00a7 7 RIGHT TO WITHDRAW FROM THE CONTRACT<\/strong><\/h3>\n

1. The Consumer has the right to withdraw from the contract concluded with the Seller via
\nthe Store, subject to \u00a7 8 of the Regulations, within 14 days without giving any reason.
\n2. The deadline to withdraw from the contract expires after 14 days from:
\na). In which the Consumer came into possession of the goods or in which
\na third party other than the carrier and indicated by the Consumer came
\ninto possession of the goods.
\nb). In which the Consumer came into possession of the last item or in which
\na third party, other than the carrier and indicated by the Consumer,
\ncame into possession of the last item in the case of a contract obliging
\nto transfer ownership of many items that are delivered separately.
\n3. In order for the Consumer to exercise the right to withdraw from the contract, he or she
\nmust inform the Seller, using the data provided in \u00a7 2 of the Regulations, about his or her
\ndecision to withdraw from the contract by means of an unambiguous statement (e.g. a letter
\nsent by post or information sent by e-mail).
\n4. The consumer may use the sample withdrawal form at the end of the Regulations, but this
\nis not obligatory.
\n5. In order to meet the deadline for withdrawal from the contract, it is sufficient for
\nthe Consumer to send information regarding the exercise of his right to withdraw
\nfrom the contract before the deadline for withdrawal from the contract expires.
\nEFFECTS OF WITHDRAWAL FROM THE CONTRACT
\n6. In the event of withdrawal from the concluded contract, the Seller returns to the Consumer
\nall payments received from him, including the costs of delivering the goods (except for
\nadditional costs resulting from the method of delivery chosen by the Consumer other than
\nthe cheapest standard delivery method offered by the Seller), immediately, and in any case
\nno later than 14 days from the date on which the Seller was informed about the Consumer’s
\ndecision to exercise the right to withdraw from the contract.
\n7. The Seller will refund the payment using the same payment methods that were used by
\nthe Consumer in the original transaction, unless the Consumer agrees to a different solution,
\nand in any case the Consumer will not incur any fees in connection with this refund.
\n8. Payment for the goods is refunded after the shipment is returned and checked by
\nthe Seller.
\n9. The seller asks to return the goods to the following address: al. Krakowska 165\/B17,
\n05-552 \u0141azy immediately, and in any case no later than 14 days from the date on which the
\nConsumer informed the Seller about withdrawal from the sales contract. The deadline is met
\nif the Consumer returns the goods before the 14-day period expires.
\n10. The consumer bears the direct costs of returning the goods.
\n11. The consumer is only liable for any reduction in the value of the goods resulting from
\nusing them in a manner other than what was necessary to establish the nature,
\ncharacteristics and functioning of the goods.
\n12. If the goods cannot be returned by regular post due to their nature, the consumer will
\nalso have to bear the direct costs of returning the goods. The Consumer will be informed
\nabout the estimated amount of these costs by the Seller in the description of the goods in the
\nStore or when placing the order.<\/p>\n

\u00a7 8 EXCEPTIONS TO THE RIGHT TO WITHDRAW FROM THE CONTRACT<\/strong><\/h3>\n

1. The right to withdraw from a distance contract is not available to the Consumer
\nin relation to the contract:
\na). In which the subject of the service is a non-prefabricated item, manufactured
\naccording to the Consumer’s specifications or serving to meet his individual needs.
\nb). In which the subject of the service is an item that deteriorates quickly or
\nhas a short shelf life
\nc). In which the subject of the service is an item delivered in a sealed package,
\nwhich cannot be returned after opening the package due to health protection
\nor hygiene reasons, if the package was opened after delivery.
\nd). In which the subject of the service are items which, after delivery,
\ndue to their nature, are inseparably connected with other items.
\ne). In which the subject of the service are sound or visual recordings or computer
\nprograms delivered in a sealed package, if the package was opened after delivery.<\/p>\n

\u00a7 9 COMPLAINTS<\/strong><\/h3>\n

1. In the event of a missing or damaged shipment, the Buyer may report such a situation
\nwithin 7 days of receiving the order
\n2. In the event of a defect in the goods, the Buyer may complain about the defective goods
\non the basis of the warranty or guarantee regulated in the Civil Code, provided that a
\nguarantee has been granted.
\n3. Using the warranty, the Buyer may, under the terms and within the deadlines specified
\nin the Civil Code:
\n– Submit a declaration of price reduction
\n– In the event of a significant defect – submit a declaration of withdrawal
\nfrom the contract
\n– Demand replacement of items free from defects
\n– Demand removal of the defect
\n4. The Seller asks to submit complaints under the warranty to the postal or electronic
\naddress indicated in \u00a7 2 of the Regulations.
\n5. If it turns out that in order to consider the complaint, it is necessary to deliver
\nthe complained goods to the Seller, the Buyer is obliged to deliver the goods, in the case of
\nthe Consumer, at the Seller’s expense, to the address al. Krakowska 165\/B17, 05-552 \u0141azy.
\n6. If an additional warranty has been granted for the goods, information about it and its
\nconditions is available in the product description in the Store.
\n7. Complaints regarding the operation of the Store should be sent to the e-mail address
\nindicated in \u00a7 2 of the Regulations.
\n8. The complaint will be considered by the Seller within 14 days.
\n9. In order to improve the processing of complaints, the Seller recommends that
\nthe Consumer’s complaint should include the following information:
\n– name and surname or name of the Consumer or Entrepreneur
\n– Product name;
\n– date of purchase of the Product;
\n– order number;
\n– a detailed description of the Product defect;
\n– the moment of occurrence of the Product defect,
\n– contact details;
\n– photos or videos of the product with a visible batch number;
\n10. However, the requirements set out above are only recommendations and do not affect
\nthe effectiveness of complaints submitted without the recommended description of the
\ncomplaint.
\n11. If it is necessary to assess the existence of a defect in the Product, simultaneously with
\nsubmitting the defect report, the complained Product should be delivered to the Seller’s
\noffice at the correspondence address
\n12. The consumer will be informed by the Seller about how the complaint will be considered
\nwithin 14 days from the date of receipt of information about the complaint by the Seller.
\nThe Consumer or Entrepreneur with Consumer Rights is informed about the consideration
\nof the complaint by e-mail, telephone or in writing.<\/p>\n

\u00a7 10 PERSONAL DATA<\/strong><\/h3>\n

1. The administrator of personal data provided by the Buyer when using the Store is
\nthe Seller.
\n2. The Buyer’s personal data are processed on the basis of the contract and for the purpose
\nof its implementation, in accordance with the principles set out in the General Regulation
\nof the European Parliament and of the Council (EU) on data protection (GDPR). Detailed
\ninformation on data processing by the Seller can be found in the privacy policy posted
\nin the Store.<\/p>\n

\u00a7 11 RESERVATIONS<\/strong><\/h3>\n

1. The Buyer is prohibited from providing illegal content.
\n2. The Store’s website does not constitute an offer within the meaning of the Civil Code,
\nbut an invitation to submit offers. When ordering goods, the customer submits an offer to
\nconclude a contract. After placing the order, the Customer will immediately receive an
\nautomatically generated message to the provided e-mail address confirming receipt of the
\norder by the Store. The sales contract is concluded when you receive an e-mail from the
\nstore informing you that the order has been accepted for processing. This message is
\ntantamount to the Seller’s acceptance of the offer submitted by the Customer
\n3. Each receipt of an e-mail from the store confirming an order in the Store constitutes
\na separate sales contract. The contract is concluded on time and in order to complete
\nthe order.
\n4. Agreements concluded on the basis of these regulations are concluded in Polish.
\n5. None of the provisions of these regulations exclude or in any way limit the Consumer’s
\nrights arising from legal provisions.<\/p>\n

\u00a7 12 PROVISIONS APPLICABLE TO BUYERS WHO ARE NOT CONSUMERS<\/strong><\/h3>\n

1. The right to withdraw from a distance contract does not apply to any entity other than
\nthe Consumer.
\n2. Any liability of the Seller towards the Buyer who is not a Consumer is excluded.
\n3. In the event of a possible dispute with a Buyer who is not a Consumer, the competent
\ncourt will be the court having jurisdiction over the Seller’s registered office.
\n4. In matters not regulated by the regulations, the provisions of the Civil Code and relevant
\nacts of Polish law, as well as European Union law, in particular GDPR (Regulation (EU)
\n2016\/679 of the European Parliament and of the Council of 27 April 2016 on the protection
\nof natural persons in connection with on the processing of personal data and on the free
\nmovement of such data and repealing Directive 95\/46\/EC).<\/p>\n

Annex No. 1 to the Regulations<\/strong><\/p>\n

Below is a sample withdrawal form that the Consumer may, but does not have to, use:<\/p>\n

SAMPLE WITHDRAWAL FORM<\/strong><\/p>\n

(this form should be completed and returned only if you wish to withdraw from the contract)<\/p>\n

NANO ONE GROUP LIMITED
\nal. Krakowska 165\/B17, 05-552 \u0141azy
\ne-mail address: biuro@esmedic.pl<\/p>\n

I ………………………………………… ……………………. hereby inform about my
\nwithdrawal from the sales contract for the following items:
\n…………………………………………………………………………………………………………..
\n…………………………………………………………………………………………………………..
\n…………………………………………………………………………………………………………..
\n…………………………………………………………………………………………………………..
\n…………………………………………………………………………………………………………..
\n…………………………………………………………………………………………………………..
\n…………………………………………………………………………………………………………..
\n– Date of receipt …………………………………………………………………………………..
\n– Name and surname of the Consumer(s)
\n………………………………………………………………………………………………………….
\n…………………………………………………………………………………………………………..
\n– Address of the Consumer(s)
\n…………………………………………………………………………………………………………
\n………………………………………………………………………………………………………….
\n………………………………………………………………………………………………………….
\n– Consumer(s) account number
\n………………………………………………………………………………………………………….
\n………………………………………………………………………………………………………….
\nConsumer’s signature
\n(only if the form is sent in paper version)
\nDate ………………………..<\/p>","protected":false},"excerpt":{"rendered":"

ESMEDIC Regulations The determining rules for concluding sales contracts through the store, containing the most important information about the Seller, the store and Consumer rights. CONTENTS: \u00a7 1 Definitions \u00a7 2 Contact with the Seller \u00a7 3 Technical requirements \u00a7 4 Shopping in the Store \u00a7 5 Payments \u00a7 6 Order fulfillment \u00a7 7 Right […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.esmedic.pl\/en\/wp-json\/wp\/v2\/pages\/7231"}],"collection":[{"href":"https:\/\/www.esmedic.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.esmedic.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.esmedic.pl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.esmedic.pl\/en\/wp-json\/wp\/v2\/comments?post=7231"}],"version-history":[{"count":11,"href":"https:\/\/www.esmedic.pl\/en\/wp-json\/wp\/v2\/pages\/7231\/revisions"}],"predecessor-version":[{"id":7514,"href":"https:\/\/www.esmedic.pl\/en\/wp-json\/wp\/v2\/pages\/7231\/revisions\/7514"}],"wp:attachment":[{"href":"https:\/\/www.esmedic.pl\/en\/wp-json\/wp\/v2\/media?parent=7231"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}