{"id":7251,"date":"2023-11-29T19:38:18","date_gmt":"2023-11-29T19:38:18","guid":{"rendered":"https:\/\/www.esmedic.pl\/?page_id=7251"},"modified":"2024-02-15T19:02:22","modified_gmt":"2024-02-15T19:02:22","slug":"returns-and-complaints","status":"publish","type":"page","link":"https:\/\/www.esmedic.pl\/en\/returns-and-complaints\/","title":{"rendered":"Returns and complaints"},"content":{"rendered":"

RETURNS AND COMPLAINTS<\/strong><\/p>\r\n


Withdrawal from the contract<\/strong>
If you are a consumer, you generally have the right to withdraw from a distance contract.
You can withdraw from the contract by submitting a declaration of withdrawal to us, e.g.
by e-mail sent to the following address: biuro@esmedic.pl<\/strong>
Return the returned item to us immediately to the following address: al. Krakowska<\/strong>
165\/B17, 05-552 \u0141azy<\/strong>, but no later than within 14 days<\/strong> from the date on which you withdrew
from the contract.
You can withdraw from the contract within 14 days<\/strong>.
The fourteen-day period for withdrawal from the contract begins:
– for a contract in which we deliver an item and are obliged to transfer its
ownership – from taking possession of the item by you or a third party
indicated by you other than the carrier,
– for digital content – from the date of conclusion of the contract.
To meet the deadline, it is enough to send the declaration before its expiry.
We will refund the payments you have made, including the costs of delivering the items
in accordance with the terms specified in the regulations, immediately, but no later than
within 14 days from the date of receipt of your declaration of withdrawal from the contract.
We may withhold the refund of the payment received from you until we receive the item back
or you provide proof of sending it back, depending on which event occurs first.<\/p>\r\n


Remember that the consumer is not entitled to withdraw from a distance contract,<\/strong>
among others, in relation to the contract:<\/strong>
– in which the subject of the service is a non-prefabricated item, manufactured
according to the consumer’s specifications or serving to meet his individual
needs,
– in which the subject of the service is an item that deteriorates quickly or
has a short shelf life,
– in which the subject of the service is an item delivered in a sealed package,
which cannot be returned after opening the package due to health protection
or hygiene reasons, if the package was opened after delivery,
– in which the subject of the service are sound or visual recordings or computer
programs delivered in a sealed package, if the package was opened after
delivery
– for the supply of digital content that is not recorded on a tangible medium,
if the performance of the service began with the consumer’s express consent
before the deadline for withdrawal from the contract and after the
entrepreneur informed him about the loss of the right to withdraw
from the contract.
Detailed information on withdrawal from the contract can be found in our Sales Regulations.<\/p>\r\n


COMPLAINTS<\/strong><\/p>\r\n


If you are a consumer, if the goods purchased from us turn out to be defective,
you have the right to make a complaint based on the warranty.
It is best to submit a complaint to the e-mail address: biuro@esmedic.pl<\/strong> or by post to the
following address: al. Krakowska 165\/B17, 05-552 \u0141azy.
The complained goods should be sent to the following address: al. Krakowska 165\/B17,<\/strong>
05-552 \u0141azy<\/strong>
Due to the defect, you can request:
– exchanging items for ones free from defects,
– removal of the defect,
or submit a statement about:
– price reduction,
– withdrawal from the contract – in the event of a significant defect.
We are liable to you for defects discovered within two years from the date
of delivery of the item.
As a rule, you can submit a complaint within one year of noticing the defect,
but the time for filing a complaint cannot end before the seller’s liability period expires.
Your complaint will be considered (response to it) within 14 days from the date of our
receipt of your complaint.
More information about complaints can be found in our Terms and Conditions of Sale.<\/p>","protected":false},"excerpt":{"rendered":"

RETURNS AND COMPLAINTS Withdrawal from the contractIf you are a consumer, you generally have the right to withdraw from a distance contract.You can withdraw from the contract by submitting a declaration of withdrawal to us, e.g.by e-mail sent to the following address: biuro@esmedic.plReturn the returned item to us immediately to the following address: al. Krakowska165\/B17, […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.esmedic.pl\/en\/wp-json\/wp\/v2\/pages\/7251"}],"collection":[{"href":"https:\/\/www.esmedic.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.esmedic.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.esmedic.pl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.esmedic.pl\/en\/wp-json\/wp\/v2\/comments?post=7251"}],"version-history":[{"count":4,"href":"https:\/\/www.esmedic.pl\/en\/wp-json\/wp\/v2\/pages\/7251\/revisions"}],"predecessor-version":[{"id":7517,"href":"https:\/\/www.esmedic.pl\/en\/wp-json\/wp\/v2\/pages\/7251\/revisions\/7517"}],"wp:attachment":[{"href":"https:\/\/www.esmedic.pl\/en\/wp-json\/wp\/v2\/media?parent=7251"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}